Privacy Policy
Company: Reed Physiotherapy Ltd
Email: Jessica@reedphysiotherapy.com
Phone: 07748104809ICO
Registration: ZC172615
Reed Physiotherapy Ltd is a mobile clinical practice registered in the UK. Under the UK General Data Protection Regulation (UK GDPR), we act as the "Data Controller" for your personal and health-related information. This notice outlines how we responsibly collect, manage, and safeguard your data to ensure your privacy is always protected.
1. Data Collection Categories
We collect and process the following data to provide our services:
• Personal Details: Your name, date of birth, address, phone number, and email.
• Financial Details: Essential billing addresses and payment information.
• Clinical Records: Assessment notes, medical history, injury data, and treatment plans.
2. Purpose and Legal Foundations
Under UK GDPR, Reed Physiotherapy Ltd processes your data using these lawful bases:
• Contractual Necessity: We use your personal and financial data to manage bookings and process payments for our services.
• Health and Social Care (Article 9(2)(h)): We process sensitive medical data to ensure safe, professional, and effective physiotherapy care.
• Legitimate Interests: We may use your contact info to send helpful appointment reminders or specific rehabilitation exercises.
3. Secure Data Storage Systems
Your clinical notes and exercise programs are managed via Rehab Guru, a leading encrypted clinic management platform.
• Data Locality: All information is stored securely in UK-based data centres located in London.
• Standards: Rehab Guru is fully UK GDPR compliant, ISO 27001 certified, and meets stringent NHS data security requirements.
4. Information Sharing Policy
We respect your privacy and will never sell your personal data. We only share information with essential partners:
• Rehab Guru: To maintain your clinical records and distribute your exercise plans.
• Health Insurers: Only at your request for direct invoicing (e.g., Bupa, AXA Health). We share only the minimum required data.
• Medical Professionals: With your explicit consent, we may send referral letters to your GP or an orthopedic consultant.
5. Data Retention Schedule
In accordance with UK law and physiotherapy professional standards, Reed Physiotherapy Ltd retains records as follows:
• Adults: Records are kept securely for 8 years after your final treatment date.
After these periods, all electronic data is permanently and securely erased from Rehab Guru.
6. Right of Access
You can request a copy of your clinical notes and personal data at any time (known as a Subject Access Request).
- Right to Rectification: You can ask us to correct any information you think is inaccurate.
- Right to Erasure / Restriction: Please note that your right to delete medical records is restricted by our legal requirement to retain healthcare notes for 8 years.
How to Complain If you have any concerns about our use of your personal information, please contact Reed Physiotherapy Ltd directly at Jessica@reedphysiotherapy.com. You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data.
ICO Website: ico.org.uk
Helpline: 0303 123 1113